Top Questions Travel Advisors Should Ask During a Site Inspection

A site inspection is your chance to dig deeper into a property’s offerings and ensure it’s the right fit for your client. Asking the right questions is key to uncovering the details that matter most. Here are some must-ask questions:

1. What Makes Your Property Unique?

Every property has its standout features. Whether it’s a stunning rooftop pool, award-winning cuisine, or exclusive access to local attractions, knowing what sets the venue apart will help you market it to your clients.

2. Can You Accommodate Special Requests?

Your clients may have unique needs, such as dietary restrictions, accessibility requirements, or preferences for connecting rooms. Ask how the property handles these requests to ensure a seamless experience for your clients.

3. What Are Your Policies on Group Rates and Discounts?

For clients planning group trips or events, understanding group pricing and perks can help them maximize their budget.

4. How Do You Handle Emergencies or Changes?

Unexpected events happen. Learn about the property’s contingency plans for emergencies, cancellations, or weather disruptions. Sharing this information with your clients shows you’ve thought of everything.

5. Are There Current or Upcoming Renovations?

Renovations can affect your client’s experience. Ask if there are any ongoing or planned updates and how the property minimizes disruptions.

By asking these questions, you’ll gain valuable insights to better serve your clients and position yourself as a knowledgeable advisor.